Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.jorvikshop.com (the “Site”). 

PERSONAL INFORMATION WE COLLECT

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  •   “Cookies” are small files or pieces of text that download to a device when a visitor accesses the Site.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, shipping address, email address, and phone number.  We refer to this information as “Order Information.”

We only accept paypal as a method of payment and do not collect any payment data from you. For more information on paypal visit www.paypal.com 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you

  • Screen our orders for potential risk or fraud

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with certain third parties to help us use your Personal Information, as described above.  For example, we use Squarespace to power the Site - you can read more about how Squarespace uses your Personal Information here:  https://www.squarespace/privacy.

This Site collects personal data to power Squarespace’s analytics monitoring software, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to the Site

  • Your IP address

This information may also include details about your use of the Site, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Customer Accounts

If you create a customer account on the Site, we collect personal information to improve our checkout experience and customer service. This information may include your billing and shipping address(es), details about your orders, email address, name and phone number.

Order and Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Abandaoned Cart Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

1.       You enter your email address at checkout, or are logged into your Customer Account.

2.       You add a product which is in stock to your shopping cart.

3.       You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of this email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

FONTS

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address 

AUTO-COMPLETE

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONAtCT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at retail@yorkat.co.uk or by mail using the details provided below:

JVC Retail, 47 Aldwark, York YO1 7BX